Mattel Creations

Facility info

Live load only — hand loading (toy/product company), inconsistent workflow leads to extended waits Wait times brutal and unpredictable — 4-15 hours reported; varies wildly depending on load size and staffing Appointment scheduling unreliable — arriving early doesn't guarantee faster service; some drivers report 1-2 hour shift changes with zero loading activity Security gate slow — 1+ hour reported for entry process Check-in procedures — guard shack issues paper stating 1-hour drive time rule; office sometimes closed unexpectedly during breaks No overnight parking — Love's truck stop nearby (84 spots, laundry available) Trailer drop option available — can drop empty trailer if out of hours, retrieve after 10-hour break (conditions apply) Staff attitude mixed — security guards described as both friendly and slow; shipping office staff generally polite but office access inconsistent Facility condition — clean, adequate dock spots (10 available), all-gender bathrooms Contact issues — difficulty reaching facility by phone; customer service communication gaps reported Responsiveness matters — drivers report better outcomes being respectful and cordial Light loads move faster — partial loads can be done in 1-2 hours; full loads take significantly longer Plan for delay — expect 4-8+ hours minimum; arrive with full stomach and patience