Fidelis Logistics
10745 Marina Dr, Olive Branch, MS 38654
Facility info
Check-in & Operations Gray metal door by employee parking lot (unmarked, facing the road). Check in via tablet. Contact via text for dock assignment and status updates. No consistent appointment prioritization—FCFS often honored over appointments. Operating hours 6 AM–8:30 PM (verify before arrival; some confusion about actual hours). Wait Times Consistently long. Plan for 2–4+ hours standard. Some drivers report 5+ hour waits. Occasionally faster if facility not busy. Waits include both pre-dock and dock time. Once at dock, unloading typically moves quickly (15–30 minutes). Parking Street parking on Marina Drive near check-in (no parking signs posted but some drivers use it). Do NOT park in employee lot or main road areas—yard staff will make you move. If told to leave property, options include Flying J 5 miles away or abandoned warehouse/side streets behind nearby restaurants. Unhook from trailer required for unloading. Dock & Unloading Drop-and-hook operation. Dock lights stay red continuously (not reliable indicator). Text notification sent when dock assignment made and when unloading complete. Dock lights may turn green when finished; staff may knock on door. Facility No amenities—no vending, no porta potties. Office has women's restroom (employees only); no men's restroom available. Overnight parking situation unclear. Trailers sometimes left messy. Staff & Attitude Mixed reviews. Some staff helpful and friendly; office staff described as curt, not answering phones, pointing drivers to tablet. Yard jockey described as rude and inefficient in some reviews, helpful in others. One office employee specifically flagged for hostile behavior across multiple reviews. Red Flags Overbooking (schedules 6–7 trucks but capacity for 1–2). Poor signage throughout. No clear procedures posted. Yard equipment operation issues (dragging landing gear). Scheduling system doesn't match actual capacity.
Driver reviews
Appointment 6:30 pm. Checked in 6:25 pm. And empty 10:00 pm. Not bad.
I would give 3 for the other staff, but your office guy the African American with the challenger that's white. Is rude as heck!! I sat from 15:15 till 22:40 waiting on a text from the office/app. Once I woke up and noticed no text or call I drove around. He states that he tried to call but I have no missed calls or messages! I had to get with my dispatcher, I was in no way shape or form of being in the way. He came out yelling about we need to move. One guy snapped his electrical cord, I was trying to help at first but it didn't work. So I was about to leave when he came out yelling and ranting! The yard hostler never had an issue getting around and neither of us weren't in the way! It's crazy that you have multiple complaints on your reviews about him but still he's still around!! Then to tell me you ran out of pallets, and I'll have to wait till Monday is insane. He already act like he had an issue from the start, and I have never met him before! The wait I'm not comp about, but his attitude needs working on ASAP
I came expecting the worst. My previous visits here had not gone well. Today was the polar opposite. As I pulled up, the security officer directed me to where I needed to park while I checked in. To my surprise after checking in, I was told that I was the only one waiting. By the time I got to my truck, I had gotten the text with the door assignment. In total, I was in and out in under two hrs. The parking situation still needs to be worked out, but overall I was pleased with this visit.
Very fast, very friendly people super nice super helpful no issues whatsoever great place nice
Trust me you don’t want to come here.. 🤮
Docktime — driver reviews and facility info.