Hermann Services, Inc. - Monmouth Junction

Facility info

OPERATIONS No appointment required for pickups Live load — must be present at dock while loading Check-in can be slow; office opens at 8am but staff doesn't start until 8:30am. Open door backing sometimes necessary due to disorganization Wait times highly variable: 55 minutes to 4+ hours reported. Some loads take 3-4 hours Only 2 of 5 docks usable simultaneously due to yard constraints Drop-and-hook not available; trailer dropping during load would help but not currently practiced FACILITY EXPERIENCE Yard is very tight — backing extremely challenging, especially with sleeper cabs or when other trucks occupy adjacent spaces. Test your backing skills No overnight parking Dock space in front is short Staff attitude mixed: some staff described as excellent, polite, professional, and helpful; some reports of shipping office being disrespectful with closed windows and slow check-in Modern warehouse but space limitations create congestion Bathroom availability not mentioned in reviews OTHER Payment issues reported by some carriers: slow reimbursement for tolls/scales, weeks-long delays, difficulty reaching dispatch about payment status Some negative reports about company dispatchers and driver treatment (separate from this specific facility) Safety concerns: aggressive driving by some company drivers reported on highways