Hermann Services, Inc. - Rising Sun Rd Bordentown

Facility info

Facility varies by location — Delaware location consistently praised for speed and professionalism; NJ locations (Rising Sun Rd, Bordentown) also well-regarded; experiences less consistent across all sites Appointment scheduling available; some locations take early arrivals if not busy Live load operation — expect to back under dock Check-in at office near dock 23; bring driver's license Load/unload times: mostly fast (30 mins to 1+ hour reported), but some recent complaints of 5-8 hour waits; inconsistent Dock backing area tight, particularly challenging for 53' flatbeds with limited maneuvering room Staff generally friendly and professional; some named staff (Sal, Rick, Bleek) specifically praised; communication quality varies by visit Facility clean, organized, well-maintained across multiple locations Overnight parking: NOT permitted; no idling after 3 hours; truck stop approximately 1 mile away Bathrooms available inside facility One report of extremely strict cargo securement requirements (12 tie-down bars or intermodal straps) that caused significant delays and driver frustration One report of partial load delivered; had to return for second half One negative account of company collecting carrier information then backing out without transparency Forklift operators occasionally described as rough with trailers Generally positive reviews outnumber negative ones significantly, but recent experiences show deterioration in wait times and consistency for some drivers