Hermann Services, Inc. - New Castle

Facility info

Appointments required — strictly enforced, won't load early despite flexibility on arrival time. Have pickup number and load details ready. Live load operation — dock assignment happens quickly (often 30 minutes or less), but actual loading times vary wildly. Most reports show 30 minutes to 1 hour, but some drivers report 2-7 hour waits for loading despite getting dock quickly. Trailer requirements strict — no wooden sides, no old trailers, no sharp edges inside. Rejection happens after you're already at dock. Check-in fast — shipping/receiving between docks 2-3, opens 8am. Get dock number right away. Wait times inconsistent — majority report quick service, but multiple reports of 4+ hour loads despite arriving on time. One driver waited 4 hours just to be rejected for trailer type. Overnight parking available — yes, but limited maneuvering space, no lighting. Port-o-john available — outside facility. Grass area for dogs noted. Staff responsive and professional — multiple customer service reps (scheduling team) consistently praised for quick responses and helpfulness. Dock/receiving crew friendly and efficient. Busy location — expect activity but operations generally move quickly when you're in the system. One documented friction point — driver reported poor communication about why load was rejected after 4-hour wait, felt disrespected about time lost.