Hytrol Conveyor Company, Inc. - Fort Smith Production Facility

Facility info

Operations Appointment scheduling largely ignored; expect significant delays even with confirmed appointments Live load only; no drop and hook Check-in procedure convoluted—shipping/receiving office difficult to locate; paperwork required both before and after loading Wait times: highly inconsistent. Range from 1.5 hours to 10+ hours. Most common complaint is 5-7 hour waits. Some drivers report waiting hours before loading even begins Facility management inflexible on pre-existing trailer damage—has refused loads over minor damage despite driver willingness to sign waivers Facility experience Overnight parking: available but tight near entrance Restrooms: available (porta potty mentioned); described as clean Staff attitude: mixed. Shipping department staff can be helpful and accommodating if approached professionally; management described as rigid and dismissive of driver time. Communication poor—phones often unanswered Yard conditions: disorganized. Drivers sent to distant dock doors and forgotten. Multiple trips between office and loading area required Docks occasionally prioritize drop-and-hook trailers over scheduled appointments Bottom line Extremely slow and unreliable. Most loads take 5-7 hours or longer. A few drivers report smooth 1-2 hour experiences, but they appear to be exceptions. Be professional with shipping staff, arrive on time, and budget significant extra hours. If you have alternative loads, take them.