Interstate Warehousing - Newport News

Facility info

Wait times unpredictable and extreme — 2–10+ hours common, some appointments 6–10+ hours behind schedule. Drop and hook loads still experience extended waits. Inconsistent load readiness — contracted carriers sometimes prioritized; trailers frequently not ready as promised. Multiple "will be ready in an hour" delays reported. Check-in process variable — electronic system on some sides, phone check-in on others. Website crashes during automated BOL upload. Early check-in sometimes allowed. Tight yard and parking constraints — very tight docking and maneuvering in some sections. Limited/no onsite parking; street parking risks police enforcement. Two warehouse sides with different operations; tight docking on drop-and-hook side, better space on live-load side. Staff attitude inconsistent — range from genuinely helpful and friendly to hostile and dismissive. Some rude interactions reported; one guard noted as particularly unpleasant. Office staff sometimes helpful, sometimes uncooperative (refused bill separation). Paperwork issues — incomplete BOL at pickup has caused receiver delays. Multiple check-in locations require backtracking between buildings. Scale weight discrepancies — loads heavier than manifest (24 pallets became 26–27); front-to-back weight imbalances noted. Overnight parking available — some locations offer it; quiet, wooded area. Food delivery available at some stops. No nearby amenities — closest truck stops/rest areas 40+ miles away.