Kraft Aurora Refrigerate

Facility info

Operations Drop and hook available — preferred method for faster turnaround Live load also available but slower (disconnect required at door 39) Appointment scheduling in place but enforcement is inconsistent — appointments often meaningless Check-in at gate window; get door assignment Wait times highly variable: 1-3 hours common for drop/hook, 4+ hours frequent for live loads, some reports of 6+ hour delays "Preloaded" designation unreliable — expect delays and potential trailer swaps Paperwork delays reported consistently Shift changes at 7am-3pm and 3pm-10pm — staff reportedly unhelpful hour before shift change BOL issues noted multiple times Facility Experience No overnight parking available Restrooms and vending available Staff attitude inconsistent — ranges from very professional/friendly to rude and dismissive Guard shack personnel quality varies significantly; some reported as excellent, others as problematic Loading weight distribution issues reported — heavy on rear axle Forklift operators sometimes reckless (speeding noted) Large facility with ample space Temperature can be cold Some drivers report staff indifference and lack of willingness to assist Facility is warehouse only — not open to public retail Bottom Line Highly unpredictable. Drop and hook runs faster than live loads. Quality of experience depends heavily on which staff member you encounter and timing relative to shift changes. Budget extra time for this stop.