Menasha - Kraft

Facility info

WAIT TIMES Live loads: typically 3-6+ hours, sometimes 8-10+ hours. Drop and hook significantly faster (2 hours or less when it works). Appointment-only facility. Being 15 minutes late can blow out your whole day. Check-in alone can take 45 minutes. Staff frequently forgets about drivers after check-in. No proactive communication—you have to keep checking back. OPERATIONS Mix of live load and drop-and-hook work. Trailer assignment issues reported: wrong trailers, trailers missing from yard, equipment malfunctions (non-functional dock plates). Quality control problems: loads rejected at receiver due to poor palletization and wrapping. Paperwork occasionally lost; communication between guard shack and loading staff is unreliable. FACILITY & STAFF Overnight parking available for deliveries (back lot). Office/check-in staff ranges from pleasant to outright rude—inconsistent across shifts. Security guard feedback mixed but generally positive. Facility signage confusing (says DHL, not Kraft). Maneuvering room adequate for drop-and-hook. BOTTOM LINE Highly unpredictable. Drop-and-hook assignments work okay. Live loads are a gamble—plan for extended waits and bring food/patience. Communication gaps between departments mean you're responsible for tracking your own progress. Some drivers report acceptable experiences; most complaint reviews cite wasted hours and poor organization.