Mars PetCare Distribution Center

Facility info

Operations Drop and hook available; live load possible but can have significant delays (appointment times not guaranteed) Check-in at guard shack; procedures vary — some report smooth entry, others cite unclear or contradictory directions Unload speed inconsistent — ranges from 25 minutes to 8+ hours; priority sequencing complaints documented Scale reportedly non-functional Trailer must be clean on arrival Appointments scheduled but not always honored; preload appointments may see multi-hour delays 24-hour access reported by some Facility Experience Security guard quality highly variable — described as both "professional/polite" and "rude/nasty" by different drivers; inconsistent customer service across shifts Overnight parking available and noted as good option Dock access can be tight with trailers parked nearby making backing difficult Staff attitude mixed; some report excellent, helpful personnel; others report dismissive or hostile responses Receptionist reportedly difficult to reach; phone often goes unanswered Yard conditions acceptable but some trailers block optimal parking/dock spots Pet adoption event (September) well-regarded by community Alternate location at 5303 Fisher Rd — note decorative wall parking restriction there Other Notes Manufacturing plant (not open to public) Contact number listed in reviews appears non-functional for some callers Layover pay disputes reported