Marshalls Distribution Center

Facility info

Operations Drop and hook available Appointment scheduling not mentioned in reviews Check-in process generally seamless; have license, BOL, and trailer/truck numbers ready Wait times highly variable: can be under 20 minutes off-peak (after 7 PM, before 7 AM) but 45+ minutes during busy periods Open empty trailers before reaching security gate to speed processing Unload timeline advertised as 72 hours; at least one report of week-long delays with no ETA Some reports of inconsistent empty trailer availability causing driver shutdowns Facility Experience Ample parking available No driver restrooms — significant complaint No A/C in certain areas — reported as extremely hot Staff attitudes mixed: many drivers report friendly, helpful, professional personnel; some report rudeness and describe inconsistent treatment by staff Facility is large with adequate backing room Easy to find off highway but building location differs from listed address; use 5555 W Lower Buckeye Rd, watch for driveway sign Guard gate staff generally described as nice and efficient Other Notes Policies reported as changing frequently Some reports of discriminatory treatment based on driver race or company affiliation