McLane Pennsylvania

Facility info

UNLOAD TIMES Highly unpredictable. Range from 45 minutes to 11+ hours. Most common complaints: 5–8 hour waits. Some reports of fast turnarounds (1–2 hours), but these are exceptions. Lumper fee typically $150–$425 depending on pallet count. APPOINTMENTS & CHECK-IN Strict on appointment timing—being late can result in reschedule of a week or more. Early arrival sometimes helps (staging area available). Check-in process: security gives dock assignment → receiving office → Capstone lumper office for fee payment → await green light. Appointment times occasionally mismatched between broker and facility. DOCK ASSIGNMENT Generally assigned quickly after check-in (within 30 minutes to 2 hours of arrival), but dock availability affects unload speed. Congestion common—pallets stacked on dock floor waiting for internal staff to move them. UNLOADING OPERATION Handled by Capstone Lumpers (third-party contractor). Speed varies wildly and seems dependent on facility's need for product and crew workload that day. Staff move slowly compared to other warehouses. Receiving sometimes incomplete—items left on trailers. PAPERWORK Can take 1–2 hours after unload completion. Delays in getting lumper fee notification and POD. FACILITY EXPERIENCE Bathrooms available. Break room with vending. Security guard and front office staff generally polite and friendly in most recent reviews. Yard has ample parking. Clean facility noted in at least one review. MAJOR ISSUES Plan for full day minimum. Back-to-back loads not feasible. No respect shown for driver schedules or detention impacts. Bring lunch, dinner, and snacks. Do not accept if you have a critical pickup same day.