Nestle Purina

Facility info

WAIT TIMES Highly variable and unpredictable. Range from under 30 minutes to 20+ hours. Many reports of 4-10 hour waits even with appointments. Arriving early doesn't guarantee faster service. Call receiving department before arrival to check readiness. APPOINTMENT SCHEDULING Appointments frequently not honored. Facility often overbooks or delays unloading despite confirmed times. Multiple reports of arriving on time/early and waiting 8+ hours for dock access. Don't rely on appointment time as accurate indicator. OPERATIONS Drop and hook available. Live loads require unhooking. Overweight loads common — budget extra time for reweighing and rework if needed. Check-in/out procedures well-organized when moving. Hard hat ($13-15) and safety reflective vest required to enter premises — bring your own or purchase on-site. Staff inconsistently enforce safety gear (employees often don't wear helmets either, per reviews). FACILITY EXPERIENCE Mixed staff attitudes — some genuinely helpful and respectful, others blunt or dismissive, particularly some security personnel and morning shift check-in staff. No overnight parking mentioned for drivers waiting on rework. Facility is 24 hours. Clean facility with good views. Smell complaints from multiple drivers (pet food manufacturing). NOTABLE ISSUES Frozen deliveries problematic — facility may refuse or severely delay. Loads frequently loaded overweight. Some drivers report forced equipment purchases (chains in winter, $175+). Guard shack seal procedure: don't seal your own trailer — let guard do it or face confrontation. PICK-UP VS DELIVERY Pick-up generally faster and smoother than delivery/unloading operations.