Niagara Bottling, LLC

Facility info

Check-in & Operations Contactless entry via intercom at gate. Provide PO#, carrier name, phone number, trailer number. Self-service exit kiosk to print BOL and grab seal. Appointments scheduled but not strictly enforced—some drivers checked in early without issue, others report being made to wait 30+ minutes despite arriving on time. Live load facility with automated robotic loaders. Loading Times Highly variable. Range: 55 minutes to 17+ hours. Most common experience: 2-2.5 hours. Factors affecting speed unclear—some drivers loaded quickly on repeat visits, others experienced consistent delays. Robots require trailer perfectly centered and straight at dock or you'll be called to adjust. Tandems must be slid all the way back. Facility Experience Fully automated with minimal human contact. Restrooms exist but often locked with no code access—significant complaint in hot weather. Overnight parking possible along 8th Street per some reviews. Porta potties available along trailer row. No amenities beyond bathrooms. Staff & Communication Mixed reports. Some describe intercom staff as professional and efficient. Others report rude, dismissive attitudes—particularly with Spanish-speaking drivers and those calling gate from offsite. ESL outsourced workers staffing call button. Phone lines consistently don't answer per multiple reviews. Issues Flagged Appointment system appears dysfunctional—long waits despite scheduled times. System prints incorrect in/out times on BOLs (potential DOT violation). Load securing concerns reported—inadequate airbags, improper wrapping causing cargo shift. Facility blamed drivers despite documented negligence. Trailer rejection for minor odor issues. Door assignment mix-ups and reassignments to other trucks. Better treatment reported for dedicated fleets (JBH, Pepsi). Directions Ignore "no truck" sign turning right off highway. Last building on right down 8th Street, first entrance. Exit left to guard shack.