Quality Custom Distribution (QCD)

Facility info

Appointment scheduling & check-in Appointment times are unreliable — major delays common even when arriving on time. Changes made without updating driver logs. Early arrivals sometimes accommodated, sometimes not. Only one dock used for outside carriers, causing severe bottlenecks. Frozen loads accepted 8 PM to 5 AM window. One-hour tolerance stated by some staff. Wait times Highly inconsistent. Range from 30 minutes to 30+ hours. Many reports of 8-12+ hour waits. Smaller loads sometimes processed faster. Drivers report being skipped in queue despite arriving earlier. Some get doors quickly; others describe systematic delays. Unloading Drop and hook available on street. Once docked, unloading typically takes 30-60 minutes. Paperwork processing adds time. Restroom access No public restrooms available. No porta-potties. Multiple drivers report being detained 8+ hours without access. This is the single most consistent complaint. Parking Street parking only — no on-site overnight parking. Limited space. Employee vehicles parked in front of docks, reducing maneuvering room. Some doors tighter than others for backing in. Staff & communication Mixed reports. Many describe staff as friendly and polite. Others report rudeness, poor communication, and dismissive attitude toward drivers. Bilingual staff available (English/Spanish). Receiving staff sometimes disorganized or unavailable. Facility condition Generally described as clean and organized. Yard cramped with employee and company vehicles blocking dock areas. Bottom line Fast unloading when you get a door, but unpredictable wait times and zero driver facilities are persistent issues. Appointment times should not be relied upon.