O'Reilly Auto Parts

Facility info

Appointments required — strictly enforced, don't show up early expecting service. Receiving hours 5am-4pm (some reviews note 5am-2pm). Fast unload — consistently 30-45 minutes. Multiple reports of being done in under an hour even with late arrivals. Drop and hook operation — standard unload process. Overnight parking available — confirmed by multiple drivers. Clean restrooms — indoor facilities available. Ample yard space — easy to maneuver, good for tight schedules. Staff generally friendly and helpful — most interactions positive. Few reports of attitude issues but not widespread. Receiving entrance at rear of building — between docks 16-17 or Ben E Keith Way. Shipping/pickup at front between doors 66-67. Tied to large warehouse next door — parts availability excellent but occasionally causes delays if items need to be walked from warehouse (wait times vary, 10-120 minutes reported for special picks). Professional receiving department — handles appointments efficiently even with late arrivals. One mask-related complaint — isolated incident, likely outdated. Inconsistent retail customer service reports — some negative experiences with retail counter staff, but not relevant to freight operations.