Pilgrim's Russellville

Facility info

Expect 10–26+ hour waits minimum. Most common: 12–18 hours from check-in to loaded trailer. Some drivers report 20–34 hours. A few rare exceptions with 3–7 hour turnarounds. Drop-and-hook only. You drop your trailer at the dock, then park in a dirt lot outside the gate. Bobtail back when called for pickup. Live loads get worse treatment than drop trailers. Appointment times are meaningless. FCFS and scheduled slots don't prevent long waits. Dock assignment can take 4–6+ hours after check-in. Scale at check-in (required for reefers). Temperature compliance adds more wait time if load isn't cold enough. Get clarity on which gate/side to check in. Security guards are genuinely nice. They're the only consistent bright spot. Shipping/management staff can be rude or dismissive. One bathroom inside, hard to access. Drivers report employees "hide" in lounge. Bring food, water, toilet paper. Parking lot is crowded dirt area with minimal facilities. Overnight parking available at some locations (pet food side noted as better). 24/7 operations. Fresh poultry/meat facility. Reefer temperature requirements apply; some loads held until proper cold temp reached. Poor communication. No updates on load status. Staff give vague timelines ("won't be long"). Some loads canceled with no compensation.