Refresco US Inc

Facility info

WAIT TIMES: Highly variable and unpredictable. Most common complaint across reviews. Ranges from 1 hour to 15+ hours. Many drivers report 4-8 hour waits as baseline. Some fast experiences (under 2 hours) but inconsistent. APPOINTMENT REQUIRED: Strict appointment-only policy. They enforce it rigidly — arriving early won't get you loaded early. Some exceptions reported but don't count on it. Arriving significantly before appointment time = guaranteed wait. LOADING/UNLOADING SPEED: Very slow when actively loading/unloading. 6-7 hours to load relatively small quantities reported multiple times. Once on dock, actual work sometimes faster (1-2 hours for full trailer). Quality control issues noted — one driver had to completely reload after expired product was discovered. CHECK-IN: Report to door 10B for check-in. Sign safety paperwork, get assigned door. Process itself reported as quick. DOCKING: Tight backing area, mostly blind-side. Requires skill. 1.5+ hours to back in reported. Some obstructions and hazards (fresh concrete poured near docks noted). Security gate staff helpful directing you. STAFF ATTITUDE: Inconsistent. Some drivers report very kind, professional, helpful staff. Others report extremely rude, unprofessional, unwilling to communicate. Language barrier issues noted with receiving clerk. Shift changes cause delays. OVERNIGHT PARKING: Available in drop yard. Confirmed in multiple reviews. FACILITY CONDITIONS: Dirty inside and out. Tight, cramped. Port-a-johns on property. Limited nearby stores — bring food/entertainment. DETENTION PAY: Confirmed that facility pays detention. DELIVERY VS. PICKUP: Delivery appears faster and more reliable. Several drivers report quick unloads (under 1 hour). Pickup/loading consistently slower. NIGHT/OFF-HOURS: Some reports of faster service if unloading happens overnight/outside normal business hours.