Reser's Fine Foods - Shipping

Facility info

Appointment system meaningless — appointments frequently missed by 2–12+ hours; arriving early doesn't help, arriving late doesn't hurt Live load only — expect to wait at dock door Wait times are the dominant issue — 4–24+ hour waits common; many drivers report 10+ hour waits; occasionally faster (under 2 hours) but unpredictable Check-in process — fill out slip with load info at shipper window; can check in 24/7 via buzzer; have paperwork ready Paperwork delays — ready quickly sometimes, other times adds hours to total time on-site Loading speed — once door assigned and loading starts, typically completes in 30 minutes to 2 hours; actual bottleneck is getting dock access Staffing issues — consistently understaffed; forklift operators take extended breaks; warehouse crew professionalism varies widely Staff attitude — mixed; some drivers report respectful, helpful staff; others report hostile, dismissive, or indifferent responses to driver inquiries Overnight parking — limited on-site (10–20 spots if parked efficiently); overflow lot nearby with porta-potties and security; some recent reports indicate parking restrictions now in place — verify current policy Bathrooms available — facility has restrooms; some conflicting reports on availability/condition Facility condition — clean, well-maintained; on-site amenities include vending and scale Check-in parking — tight lot; shunt drivers reported as aggressive; recommend having load numbers ready before arriving Plan accordingly — expect full 10-hour break minimum; bring food and water; don't depend on appointment timing