Ryder Systems Logistics/ Mondelez Int

Facility info

SCHEDULING & OPERATIONS Appointments required—verify in system before arrival Live load only (not drop and hook). Loads staged day-of, not pre-staged Security check-in mandatory with ID (see security note below) Confirm facility hours before arriving—closes early some days with limited weekend access LOAD TIMES Expect 4–11 hours minimum on dock. Many reports of 5–7 hour waits Loading pace extremely slow—pallets loaded in small batches with long gaps between Paperwork processing adds 1–2+ hours Multiple accounts of delays extending well beyond appointment time by hours or days YARD & FACILITY Tight parking lot—trailers packed densely, difficult to maneuver Tandem slide requirements multiple times (slide rear before entry, disconnect/pull forward, may need to slide again) Dock doors across from each other create tight backing situations Restrooms available with vending machines Overnight parking available SECURITY & CHECK-IN Security collects driver's license and records number/state/name on paper—multiple drivers flagged this as unnecessary and a data security risk Security attitude inconsistent—some reports of rudeness and incompetence; some reports of efficiency and helpfulness Gate lockouts reported; arrive early STAFF & ATTITUDE Inconsistent. Some staff reported as friendly and helpful; many reports of rudeness when drivers ask about load status Internal communication poor—staff don't coordinate effectively Slow paperwork processing BOTTOM LINE High-risk for detention hours and late deliveries. Plan for significant delays Live load operations require patience Multiple drivers recommend canceling loads if possible