Samsonite

Facility info

Load times: Consistently 5-10+ hours — most reviews report 6-8 hour waits, some up to 10 hours. A handful of outliers report faster service (under 2 hours), but these are exceptions, not the norm. Hand loading, floor-to-ceiling — no pallets. This is the primary cause of slow operations. Be prepared to wait. Appointment scheduling: Booking through broker doesn't guarantee timely door assignment. Arrivals 1-3 hours early still result in long waits for dock assignment. Door assignment delays — can take 1.5+ hours just to get assigned a door, even with confirmed appointments. No overnight parking allowed — don't plan to sleep here. Limited daytime parking near facility if you arrive too early (before 7am). Facility opens 8am — don't show up before then. Staff: Mixed reviews. Many drivers note polite, friendly, professional employees. Others report poor customer service and workers taking frequent breaks. Yard conditions: Plenty of backing room and maneuvering space. Clean lot noted in some reviews. Operations: Live load only (hand-loaded). Some reports of conveyor belt loading at one location. Gate security will direct you; ignore "NO TRUCKS" sign if it's on entrance — that's for Amazon only. Bring food and patience — plan for an 8-hour day minimum. Some drivers consider this a viable sleep window if not in a time crunch.