Saputo

Facility info

Check-in & security Security backup creates road congestion during check-in — facility has space to relocate security but hasn't. Multiple check-in processes required (security, then shipping office). Check-in times vary wildly from friendly/fast to forgotten entirely. Scheduling & operations Live load times extremely inconsistent — anywhere from 1 hour to 20+ hours. Many appointments missed by 3-9 hours. Drop and hook available and faster (20 min to quick turnaround reported). Early starts sometimes happen (30 min before appointment). Some loads start loading 30+ min late into appointments. No scale on-site; overweight loads can require off-site weighing and return trip. Wait times This is the major complaint. Live loads routinely run 5-10+ hours past appointment. Documented cases of 9-12 hour waits with no work started, 20-hour total load times, 24-hour holds, and loads not started until 3am after arriving previous afternoon. Facility processes one truck at a time through docks. Expect 5-10 hour minimums for live loads; plan accordingly or book drop and hook if available. Staff Attitude mixed — many describe staff as friendly and nice, but others report nonchalant/dismissive behavior when asking status questions. Some personnel described as forgetting drivers or ignoring requests. Facility Gravel lot across street available for overnight parking (not on-site). Bathrooms available at shipping office, described as normal/clean. Yard is small for docking but manageable. Dock area has plenty of room to maneuver for drop and hook. Nearby truck stop at 5110 US-92, Plant City, FL. Farmer's market 2 miles away with parking and restaurants. Loading issues Trucks sometimes overloaded with insufficient fuel. Coordination problems between shifts reported. Paperwork delays (2 hours documented). No communication between day/night operations.