Shaw Industries, Inc.

Facility info

Operations Drop and hook available—inbound typically out within 30 min Outbound can take longer Check-in process recently changed; get paper at front, expect delays Paperwork signing can add 30+ min to total time No appointment scheduling mentioned in reviews Empty trailer pickup sometimes available, sometimes not Wait Times Highly inconsistent—ranges from quick unload to 2+ hours total Common complaint: long waits at will call area (45+ min) Staff moves slowly; warehouse operations sluggish Documentation delays frequent Facility Experience No overnight parking available Staff attitude mixed—some genuinely helpful and professional, others dismissive Front desk responsiveness poor in several cases (25+ min wait to be acknowledged) Dock crew variable; some drivers report quick unloads, others report lengthy waits Yard conditions not addressed in reviews Other Notes Repeat customers actively avoid this location Some drivers report damaged product with no accountability No manager on site to address issues (per at least one review) Drop and hook option is the bright spot—use it when available Inbound loads generally arrive on time