SpartanNash Distribution Center - Omaha

Facility info

Unload times routinely 4-8+ hours for small loads (1-6 pallets); some reports of 10+ hours Lumper fees: $65-$222.50 depending on load size; expensive relative to work performed Paperwork delays severe—often 2-5+ hours after unload complete; some drivers waiting entire day for bills Receiving hours 10 PM–5 AM only; outside those hours facility is unstaffed Check-in procedure: automated phone system (reportedly flawed), then sent to nearby truck stop to wait for callback to return Can check in up to 5 hours early for appointment Appointments not honored—significant delays getting dock assignments even when on-time No overnight parking on-site; street parking across from facility available (some reports of parking tickets in that area) No restrooms, vending, or driver facilities on-site Docking area tight and congested; trailers parked blocking access to docks Drop and hook available but can be problematic (one driver's paperwork lost, load not paid) Staff attitude mixed but leans negative—reports of rudeness, unresponsiveness to phone calls, indifference once lumper paid Security guards described as both friendly and unintelligent depending on shift Yard condition: messy layout, trucks parked in roadway during check-in Don't schedule back-to-back appointments same day—won't make it Some drivers report being turned away for arriving slightly late despite policy stating 2-hour grace period Detention pay rarely given; would need to negotiate in advance One report of paperwork loss on drop and hook preventing payment