SpartanNash Military - San Antonio

Facility info

APPOINTMENT & CHECK-IN Appointments required; don't arrive more than 15 minutes early or gate staff may turn you away Facility officially opens at 5pm or 6pm depending on freight type (frozen/cold freight opens at 6pm) Automated gate with call box — often unresponsive; be prepared to wait 15-30+ minutes for entry No guard monitoring gate; yard staff may take extended time to open Check in at receiving office; staff generally professional and personable during check-in OPERATIONS Live unload only — you must disconnect trailer and wait Lumper fee mandatory; ranges $100–$761+ depending on load size (typically $200–$600 for 4–6 pallets) Lumper payment required before or immediately after unload; payment methods limited (cash/card issues reported) Unload speed varies wildly — quick initial unload (30 minutes–1 hour) but significant delays before doors open and after unload WAIT TIMES — CRITICAL ISSUE Expect 4–14+ hours total facility time for small loads (2–6 pallets) Typical timeline: 1–2 hours to get door assignment, 30 min–1 hour unload, 3–6+ hours waiting for paperwork Paperwork processing is the major bottleneck; office staff may tell you to expect 5am+ for early evening appointments Inventory counting on every individual pallet adds significant delays Multiple reports of drivers waiting overnight or into next morning FACILITY EXPERIENCE Overnight/staging parking available in back lot near shop area; tight maneuvering in lot Portable toilets available near dock 41 No amenities; drivers advised to bring food/supplies beforehand Yard condition tight; requires good backing skills; trailers from other trucks may be parked close Staff attitude mixed: receiving/check-in staff consistently described as friendly, professional, and helpful; dock/warehouse staff and some office staff described as lazy, unhelpful, rude, or dismissive One report of personal items retained after suspension LOCATION/ACCESS Entrance easier via 410 and Roosevelt Avenue Can be