SpartanNash Military - Bloomington

Facility info

APPOINTMENT & CHECK-IN Receiving window 11pm-7am only — arriving earlier means waiting. First-come, first-serve after 10pm lineup. Call ahead to confirm appointment validity. Early arrivals sometimes accommodated but not guaranteed. Check-in via gate intercom, easy process. UNLOAD OPERATIONS Highly inconsistent. Reports range 1 hour to 8+ hours for similar load sizes. Some drivers unloaded quickly; others sat at dock for extended periods. Lumper fees standard but extreme: $150-$822 reported, commonly $450+. No drop-and-hook option. Inventory/tagging of sealed loads adds time. Damaged product during unload reported at least once; denial followed. WAIT TIMES 2-8 hours common. Multiple reports of 4+ hour waits. One driver waited 14 hours due to appointment booking error. Unloading pace slow and unpredictable. FACILITY EXPERIENCE No overnight parking allowed despite late receiving hours (problematic given 60+ miles to next truck stop). No OTR driver restrooms on-site. Some staff accommodations for 10-hour resets reported. Staff friendliness varies — some genuinely helpful, others described as slow-moving or cranky. Facility layout confusing; signs needed. Reefer loads check in at back (door 60), dry loads middle. OPERATIONAL ISSUES Inventory/count procedures delay paperwork (reports up to 7+ hours for 3 pallets). Refusal to accept loads during power outages. Late fees for missed appointments reported. Missing freight cases alleged in at least one sealed trailer. Charges for early unloading noted. MIXED REVIEWS Roughly 35-40% positive ("fast," "friendly," "smooth"), 50%+ negative ("horrible," "nightmare," "waste of time"). Quality appears unpredictable.