Staples Distribution Center

Facility info

APPOINTMENT SCHEDULING Appointment only—strict enforcement. Miss your window and you're looking at 4-7 day wait for next slot. Some drivers report $600-$1,800+ reschedule fees. Receiving opens 4:30am-5:00am. Must arrive on time or early (30 minutes early preferred by many). Even 20-30 minutes late gets you turned away, even with available dock space. One driver reported security called police for trespassing after being denied entry to receiving office. USSB number required on paperwork—verbal confirmation not accepted. OPERATIONS Drop and hook (unload only). Check-in at guard gate, paperwork verification at receiving office. Typical unload time 30 minutes to 2 hours depending on load type (mixed freight slower). Receiving doors sometimes pre-assigned, sometimes assigned on-site. Some reports of poor coordination—drivers assigned doors already occupied. FACILITY EXPERIENCE No overnight parking. Clean bathrooms available near office. Staff attitudes mixed: many describe friendly, professional, helpful personnel. Some drivers report receiving clerk can be rude or dismissive. Security guard quality varies. Facility is clean and well-organized. Plenty of backing room. Recently renovated. Located next to Arrett terminal near Staples signs—truck entrance is second entrance. CRITICAL ISSUES Inflexible on appointment timing despite available dock capacity. Phone lines reportedly non-functional for rescheduling. One driver reported being told to cut seal bolts without verification. Shipping clerk may lack patience with first-time visitors unfamiliar with facility procedures.