Lineage

Facility info

APPOINTMENT & CHECK-IN Appointment required; be on time or face $173.50+ late fee Arrive 30 minutes before appointment for priority door assignment Early arrivals (1-6+ hours) may get immediate door or wait unpredictably Check-in process: quick for some, slow for others; bring 2011 number Gate/security staff friendly overall but enforce rules strictly LOADING/UNLOADING Load times highly variable: 45 minutes to 9+ hours reported Quality control issues: inconsistent loading (nose-heavy, tail-heavy, improperly secured loads) Must pre-cool reefer to at least -10°F before arrival; some report $100+ penalty for non-compliance Doors remain closed until ready to load (fuel efficiency measure) After loading, must remain on property until reefer reaches 5°F—adds unpredictable wait time Check-out paperwork can be slow; some report lengthy delays at check-out window OVERNIGHT PARKING No official overnight parking on facility grounds per recent reviews Unofficial parking available across street at West Logistics (right out of driveway, immediate left)—described as quiet and safe with ample space One conflicting report mentions overnight parking allowed FACILITY & STAFF Spacious lot with good maneuvering/backing room (except during peak truck congestion) Bathrooms available; vending machines on-site Staff attitude mixed: many report friendly, professional, courteous personnel; some report rude security/dock staff Occasional unprofessional behavior documented (cursing, dismissive treatment) OPERATIONAL INCONSISTENCY Wide variance in experience quality—same facility, dramatically different outcomes Some drivers in/out in 2-3 hours; others report 5-10+ hour waits for same operation No apparent correlation between appointment timing and service speed