United Pet Group

Facility info

Operations — Appointment scheduling exists but highly unreliable; arriving early doesn't guarantee early dock assignment — Dock assignment delays common (15 min to 1+ hour past appointment time) — Load times wildly inconsistent: 15 min to 9+ hours reported — Multiple reports of 5-8+ hour waits for loading despite on-time arrival — Some reports of drivers moved between multiple docks during wait — Appears to build loads as they go rather than pre-staging — Some recent improvement noted under new leadership Facility experience — Staff attitude mixed: described as "friendly" and "nice" in many reviews, but also reports of staff appearing disengaged during long wait times — Washroom available; open until 10pm — Clean industrial park setting — Pothole in drive reported to have damaged vehicle Red flags — Chronic loading delays; significant portion of reviews cite 4+ hour waits — Multiple reports of full-day+ waits (up to 24 hours mentioned) — Verify load destination before arrival—broker errors routing to wrong Spectrum Brands warehouse location have occurred — Phone support reportedly rude/unhelpful — Not ideal for regional drivers with hour-of-service constraints Notable — Recent facility/management changes appear to have improved operations per latest reviews — Unloading typically faster than loading — Pet food facility (United Pet Group/Spectrum Brands)