Westrock Coffee Company
1430 William J Clark Dr, Conway, AR 72032
Facility info
Wait times highly variable — recent reviews report 1.5–2.5 hours total; older reviews cite 7–11 hours. Several drivers missed appointments due to forgotten check-ins or communication gaps. No driver restrooms — facility removed access after past misuse. This is a consistent complaint across many reviews. Check-in process — can check in up to 1 hour early. Gate staff generally friendly and efficient. Check in at double glass doors at end of building. Dock assignment and loading — speed varies significantly by day/staff. Recent reviews (post-management change) report faster turnaround; older reviews show extended waits at dock doors. No overnight parking — day shift only (7am–5pm). Street parking on shoulder available but not overnight facility parking. Live load/unload — appears to be live unload operation. Some loading errors noted in reviews; drivers should verify trailer contents before leaving. Staff — mixed reports. Newer management reportedly improved operations. Gate and security staff consistently noted as friendly. Some complaints about front desk professionalism in older reviews. Facility condition — described as spacious and clean in recent reviews. Large yard lot accommodates backing. Required documents — bring DOT number and MC number to gate. No vending machines — bring your own drinks/snacks.
Driver reviews
Fast in and out!!!
No overnight parking , my appt time was 12pm , checked in at 7:30 am , gave dock right away , started unloading right after i pulled in to a dock door , super fast unloading , check out 8:30am. Thanks Wesrock Coffee !!! Amazing. Yard lot is big enough to back in. No issues
Really nice people, from security and where you check inthe lady was so nice my app was at 2 p.m i arrived at 10:00 a.m and tgey still took me in dock workers are fast aswell. I told the lady thank you for taking me in early. She said that they have new managment that back then it was so different.
Very good people my appointment was 1pm I went there a aday before around 2pm and they unloaded me. Thanks for the great job u done for me.
Docktime — driver reviews and facility info.