Ritchie Bros. Auctioneers

Facility info

Location & Basics Near Las Vegas Strip (20 min), largest auction facility in Nevada, standard Ritchie Bros. layout. Pickup Operations Appointments don't guarantee timing — expect 1.5 to 3+ hour waits even with scheduled pickups. Single loader operator common bottleneck. Disorganized pickup process with confusing line routing and paperwork requirements. Staff indifferent to wait times. Check-In & Process Gate opens 9:45am, check-in at 10am, gate closes at noon. Limited window creates early arrival pressure. Need to arrive night before to avoid long queues. Fees & Pricing High buyer fees and taxes add 20%+ on top of winning bid. Prices generally marked up. Product condition issues reported — items listed as new/undamaged when actually used or damaged. Staff & Attitude Mixed reviews. Office staff rated well. Yard/loading crew attitudes range from helpful to dismissive. One report of yard manager stating he "didn't care" about vehicle condition issues. Equipment & Facility Wide selection of items. Loader capacity insufficient for volume. Heat (104°F noted) during desert summer. Product Quality Concerns Reported issues with item descriptions — repackaged used equipment sold as new, damaged items not disclosed (cracked buckets, missing emissions components). Deceptive listing practices. Liability & Responsiveness Poor communication post-purchase. Slow callbacks (3+ weeks reported). Company claims limited liability for vehicle condition. Storage fees if pickup delayed beyond their timeline.