Americold Logistics - Walla Walla

Facility info

APPOINTMENTS REQUIRED — strictly enforced, late fees charged ($200+ reported). Open book/flexible appointments not accepted. Shipping/receiving 7am-3pm. Will make you wait until exact appointment time even if docks are empty. Early arrival doesn't guarantee early loading. CHECK-IN — phone check-in required (no-contact shipper). Office opens 8am. Provide extensive information during check-in. BOL emailed but delays common (30+ min waits reported). May need to download app to sign documents. Some drivers report paperwork discrepancies on actual vs. logged time. LOADING — 20 min to 2 hours typical, but slowness is consistent complaint. Live load operation. Loaders noted as generally nice. Safety vest mandatory — enforce this strictly with no posted signage warning drivers beforehand. FACILITY — small operation, 4 docks plus load ramps. Ample maneuvering room. Gravel overnight parking available (dirt spots in front of office) with room for 2-3 trucks. Clean restrooms reported. Precool trailers before arrival. Cold storage maintained. STAFF — mixed reputation. Office staff attitude is the biggest complaint — described as rude, disrespectful, dismissive by many drivers. Some recent reviews report friendly, professional service. Shipping department professionalism varies. OPERATIONAL QUIRKS — contactless procedures add administrative friction. Heavy loads standard. Late fees aggressive. No empathy for early completion requests.