Americold Logistics Pasco

Facility info

Appointments essentially meaningless — expect to wait well beyond appointment time, often 4-10+ hours. Facility makes drivers wait exact appointment time but then delays loading significantly. Door access is the bottleneck — multiple reports of 5-12+ hour waits for dock door assignment even with empty docks visible. Loading speed inconsistent — ranges from 20 minutes to multiple hours once door is assigned. Some drivers report 2 hours for single truck despite 6 available docks. Mandatory scale trip after loading — you must go to Flying J (2 miles away) to scale, return with ticket before receiving BOL and seal. Non-negotiable. Overweight load scheme — facility intentionally loads near 80,000 lbs, then charges $80-110 rework fee if axle weight is illegal but gross is legal. Drivers cannot oversee loading beforehand or provide patterns. Multiple reports of loads being overweight despite driver specifications. Rework fee agreement — must sign before loading stating you'll pay rework fees for axle weight violations. Only free rework if over gross weight. Late fees enforced aggressively — charged $80-110 for minor delays (15 minutes), but facility itself runs hours late with no accountability. Staff attitude mixed — some report friendly evening crew, others report rude/grouchy office staff and refusal to let drivers use bathrooms. Overnight parking available — large gravel lot across from docks. Good for managing log books given typical delays. Facility layout — adequate truck space but entrance/dock setup considered awkward by some. 6 docks but appears understaffed relative to volume. Highly inconsistent experience — some drivers get loaded quickly with no issues; others report 12+ hour total waits. No clear pattern to predict outcome.