Americold Logistics, LLC

Facility info

Scheduling & Operations Appointment system exists but reportedly inconsistent — some drivers accommodated early, others denied entry without appointment despite having one; $205 fee charged for missing appointments or booking without pre-arrangement. 30-minute tardiness also reportedly triggers $205 fee. Hours: 7am–11pm. Early arrivals (multiple hours before appointment) generally accommodated. Load/unload times highly variable — ranges from under 1 hour to 4+ hours; some reports of excessive breaks by staff. Unload/Load Speed Inconsistent. Best case: 40 minutes to 1.5 hours. Worst case: 4+ hours or longer. Several reports of very fast service; equally several reports of significant delays with no clear explanation. Facility Overnight gravel parking lot available (may fill up). Clean restrooms inside with vending machines and lounge area. Yard is clean and spacious with plenty of room after unload. Staff & Check-in Office staff generally friendly and helpful. Some reports of excellent customer service; one report of "worst office people ever." Paperwork typically completed within an hour of arrival. Verification/seal-breaking staff reportedly personable. Issues to Note Quality control concerns: at least one report of severely leaning/improperly braced pallets. Load adjustment problems reported by one driver (multiple returns required). Staff bathroom breaks noted as potentially affecting driver restroom access. Bottom Line Strong reputation overall with mostly positive reviews, but operations are unpredictable on timing. Call ahead to confirm appointment status before arrival.