Kraft Heinz Company

Facility info

WAIT TIMES Highly inconsistent. Range from 40 minutes to 17 hours. Most common complaint: 5-8 hour waits before loading/unloading starts. Some rapid turnarounds reported (under 2 hours), but these appear to be exceptions. Saturday appointments may move faster. CHECK-IN & OPERATIONS Gate 2 is closed — call ahead or have CB radio ready or you'll block street waiting for security. Gate 9 (rear dock) hard to spot in dark — looks like construction area. Appointment scheduling required but facility books "work-ins" which deprioritizes you. 24-hour receiving available. DOCK PROCEDURE Bolt cutters, locks, and glad hands required — process outlined in detailed steps. Unconventional but manageable if you follow instructions carefully. Dock area cluttered with equipment/debris — watch your surroundings. STAFF & ATTITUDE Mixed bag. Some describe security and staff as friendly and professional. Multiple drivers report shipping/receiving desk staff as rude, dismissive, or aggressive toward drivers. Security gate staff polarizes opinion — some call them professional and clear, others describe hostile or aggressive behavior. Staff reportedly doesn't acknowledge driver input during delays. FACILITY CONDITION Described as clean by some, but yard area appears disorganized. Porta potty available. Overnight parking available (confirmed in at least one review). GENERAL Operational disorganization noted — unclear communication between departments causing inefficiency. Load/unload speed doesn't match wait times — suggests queuing/scheduling issue rather than dock capability. Accuracy of appointment times matters — being marked late as "work-in" triggers long delays.