Americold Logistics

Facility info

OPERATIONS Phone check-in required — call ahead before arriving Appointment scheduling strict; loads may not start until appointment time even if you arrive early Mix of drop-and-hook and live load operations available Loading times highly variable: 20 minutes to 7+ hours reported Scales on-site — verify weight before leaving (overweight loads reported) FACILITY EXPERIENCE Overnight parking available but limited spots; arrive early to secure Tight lot with busy street access; difficult maneuvering in some areas Dock 32 noted as particularly tight for backing Porta-potty available; no indoor restroom at facility 2-mile drive to Kum & Go for bathroom/food options Staff generally friendly and helpful; occasional reports of rudeness regarding overnight parking Yard condition clean overall CRITICAL ISSUES Highly inconsistent loading speeds — same conditions yield vastly different wait times Significant delays common: 3-6+ hour waits reported even when first in line M-F 7 AM-5 PM operations; facility closes regardless of schedule Weekend appointments problematic — verify facility open before booking Weight discrepancies on bills — double-check before departure Phone lines sometimes unresponsive during peak times No detention pay expected despite delays BOTTOM LINE Capable facility with friendly staff, but inconsistent execution. Plan for extended waits. Bring food/entertainment. Call ahead. Verify load weight. Not ideal if you're tight on hours.