Lowe's ADC

Facility info

Staff attitude mixed — friendly and respectful in some interactions, rude and dismissive in others. Some reports of gate guards with poor customer service. Wait times long and unpredictable — 3-6+ hours common for loading/unloading, even for pre-staged loads. Some drivers waited entire day. A few reports of fast in-and-out, but inconsistent. Live load/unload procedure: drop trailer on property, must leave and go to nearby Flying J truck stop (0.5 miles away), facility calls when ready. Cannot stay on property during unload. This adds frustration and communication gaps. Drop and hook available and generally quicker when used — some drivers report smooth, quick experience with this option. Appointment required — no appointment = 48-hour hold. Arrive no more than 1 hour before scheduled time. Check-in at gate guard shack, then proceed to shipping/receiving for door assignment. Slide tandems back before parking. Parking available in lot (spaces 100-112 noted) while waiting for unload call, though drivers cannot remain on property during live unload. 24-hour operations, weekend delivery allowed. Facility operated by Saddle Creek (not branded as Lowe's outside). Quality control issues reported — trailer damage not acknowledged, seal numbers incorrect, damaged mat flaps. Communication problems — staff not answering phones, forgetting to pull trailers, drivers left waiting without updates. Some broker-specific delays reported (WesternLogistic loads held 3+ days).