Tforce terminal

13185 Arto St, Bristow, VA 20136, USA

Operator: Tforce terminal

3.4 stars from 41 driver reviews

Facility info

Staff friendliness inconsistent — some describe courteous, helpful interactions; others report rude, dismissive service and hang-ups Manager competency questioned in multiple reviews — unfamiliar with processes, unable to resolve issues Scheduled pickups frequently canceled without notice or reason Delivery delays common — multiple cases of multi-day postponements, missed promised windows Heavy packages problematic — slower handling, inadequate equipment, resulting in extended delivery timelines Lost shipments reported multiple times — items vanished entirely, no accountability or reimbursement offered Tracking/communication unreliable — conflicting information on delivery status, difficulty reaching staff by phone Hours listed online inaccurate — call location directly to confirm availability Delivery placement varies — some drivers go above and beyond; others refuse driveway access, leaving freight at curb No voicemail or after-hours contact options mentioned Invoice accuracy issues — charged fees without clear justification; some waived after complaint Driver safety concern — one report of intentional vehicle contact and hit-and-run

Driver reviews

  • 1.0 / 5

    Bad customer service and company policies. Worth noting that they will not drive onto your driveway to do deliveries even when you have a wide easy to navigate driveway over 500 feet long to the house. Thanks for dropping 900 lbs of lumber at the curb. 👎

  • 1.0 / 5

    24407 intentionally hit my truck breaking the mirror. Refused to stop then ducked out somewhere to avoid police. I will be filing a lawsuit.

  • 5.0 / 5

    Driver was friendly and helpful

  • 1.0 / 5

    Package #22155279845600100036 didn't delivered. All the time they just changing the reason why it's not delivered and changing new delivery date.<br>And just again updated the status of my package to delivered. But it is NOT DELIVERED. Where is my package?

  • 1.0 / 5

    ABSOLUTELY TERRIBLE, people hang up on you when you ask where things are… they LOST MY 3k AC!!

Docktime — driver reviews and facility info.