XPO Global Logistics (XGL)

Facility info

Operations Appointment scheduling unreliable — no-shows, missed call-aheads, rescheduling delays of 1-3 weeks reported Driver arrivals sometimes unannounced; facility unprepared for on-time deliveries Drop trailer loads delayed significantly — promised 2-3 days often takes 3+ weeks Live load wait times reported at 6+ hours Pallet size/load specifications sometimes communicated incorrectly at pickup Payment & Compensation Quick pay program consistently problematic — 2-3+ week delays despite "quick pay" selection Repeated requests to resubmit same paperwork; appears deliberately circular 3% fee charged on delayed quick pay Detention pay denied weeks later despite signed BOLs and manager acknowledgments at time of delivery Load rates misrepresented — same loads posted on board at $600+ higher rates than offered to driver Lumper costs pushed to drivers Communication & Customer Service After-hours phone calls go unanswered; email responses nonexistent or days-late Multiple staff members handle same issue, requiring drivers to repeat information Brokers don't respond to calls/emails when problems arise Overseas customer service reps assigned; difficult to reach US-based support Some staff described as rude, dismissive, unprofessional Broker/Management Issues Specific broker/staff names appear repeatedly in complaints for lying about appointment times, load details, and capabilities Management unresponsive to escalations Corporate accounting makes payment resolution difficult; drivers report giving up after dozens of hours of follow-up Facility Standard office building near highway with restaurants nearby Vending machines available Outdoor area with picnic tables and views; clean grounds Bottom Line Payment delays, communication failures, and broken commitments on scheduling/drop times are systemic issues. Multiple drivers report this as unworkable for their business.