XPO Logistics

Facility info

Communication is unreliable — no-shows, missed calls, unanswered phones, automated systems with no live support option Delivery windows rarely honored; multiple reschedules common, often with little notice Staff unprofessional and evasive when issues arise — difficulty reaching supervisors, representatives disconnecting calls Order tracking/accuracy problems — wrong items loaded, orders missing from trucks, marked delivered when they weren't Damage during delivery happens; items dropped, furniture arriving in poor condition Pickup/return logistics fail consistently — multiple cancellations on scheduled dates, extended delays (weeks to months) Some positive notes on individual staff politeness, but these are exceptions Driver safety concerns — reckless driving, speeding reported in ports Scheduling process chaotic — predetermined delivery times sent without customer input, no time windows provided despite requests Phone wait times long when you can reach anyone at all