Lineage Olathe KS

Facility info

Appointment scheduling: No appointment times given—facility sends info, then charges $260 late fee if you arrive more than 30 minutes late. Appointments are frequently ignored. Live load vs drop and hook: Drop and hook is smooth, paperwork ready quickly. Live loads are a nightmare—expect 4-7 hours to load, then 2-7 hours more waiting for paperwork. Don't drop trailer during live load; you'll be stuck waiting for a call. Check-in procedure: Gate check-in at guard shack, then report to Traffic Office. Have I/O numbers and DOT# ready. Slide tandems at gate before entering property. Wait times: Systematically brutal. Loading: 4-7 hours. Paperwork: 2-7 hours. Total pickups regularly exceed 10-12 hours. Some drivers waited 30+ minutes past midnight for documents. Safety requirements: Reefer pre-cool to -20. Don't open trailer doors. Check seal numbers yourself—office doesn't always complete all cross-dock paperwork. Overnight parking onsite: Not available. Street parking now prohibited due to local complaints; violations draw $500 fines. Bathrooms: Available in office. Staff attitude: Wildly inconsistent. Guard shack and yard staff are friendly. Office staff range from professional to openly hostile and dismissive. Some clerks deliberately slow-walk paperwork and make sarcastic comments. Sign posted threatening to eject "rude drivers"—but drivers report staff are the rude ones. Yard conditions: Large facility, plenty of room to back. Generally clean. Can get muddy in winter.