UNFI Carlisle

Facility info

No overnight parking — facility will kick out drivers attempting to park. Gate opens 6 am, won't check in before. Unload times all over the place: anywhere from 45 minutes to 8+ hours for similar loads. Most common complaint is 4-6 hour waits for small loads (1-17 pallets). Lumper service operated by Capstone Logistics — consistently criticized as slow and overpriced. Drivers report $300+ for 7 pallets. Payment via text through Relay. Check-in process slow — 45 minutes to an hour at gate common. After dock bump, check in at door 11. Communication problems: facility won't take phone numbers or call when finished. Drivers repeatedly required to go back to office to ask status. No notification system. Staff mixed bag: some friendly and apologetic office staff; some described as rude and dismissive, particularly one older woman at receiving desk. Unloading crew usually fast and polite when working. Bathrooms: 2 porta-johns outside door 11. Receiving hours: officially ends at 12 pm but gate may accept arrivals up to 3 pm depending on day. Detention pay: broker will only pay 1 hour detention despite 3+ hour waits standard. Location note: exiting facility, turn right on Kost Road to avoid police fines from left turn. Newer facility, professional-looking, but operational execution inconsistent.