Kuehne + Nagel Inc.

Facility info

Service wildly inconsistent—some report 10-40 min turnarounds, others wait 5-10 hours for same operation Check-in process frequently takes 1-2+ hours; staff often unclear on procedures Unload/load times range from quick to 6+ hours for small loads (2 pallets took 6 hours) Paperwork slow and disorganized Staff attitude mixed—some describe friendly, professional workers; others report slow, rude, or indifferent staff Management doesn't appear to own problems or communicate proactively Parking tight; yard appears disorganized with no clear truck flow or direction Drivers must remain in designated cage/secure area during loading—can't access trucks No shipping/receiving signs; drivers often directed to wrong location initially Opens 8am but won't start work until 9am Open late (until 10pm) on some days No overnight parking mentioned Bring food/water—expect extended waits Appointments sometimes honored, sometimes not; walk-ins occasionally accommodated but reliability unclear Staff get interrupted frequently during loading tasks, extending times Facility lacks organization and coordination at entry/exit points