XPO Logistics Same Day Messenger Service

Facility info

Chronic delivery delays — Most deliveries arrive well outside scheduled windows. Many miss windows by hours. Repeated reschedules common (sometimes 3-4+ times per order). No-shows are frequent — Drivers fail to appear without advance notice. When they do call, often just before the window closes or after it's passed. Communication failures — Rarely call 30 minutes before arrival as promised. When they do contact customers, information is often inaccurate (wrong weight estimates, false claims about attempting delivery). Phone hold times routinely 20-45+ minutes. Customer service unresponsive to emails. Damaged goods — Furniture frequently arrives scratched, dented, or broken. Items not properly secured in trucks. Wrong/incomplete deliveries — Wrong addresses, missing pieces, partial deliveries common. Staff attitude ranges — Some drivers and staff courteous and professional. Others reported as rude, dismissive, or argumentative. Phone reps often script-reading and unhelpful. Scheduling issues — Customers must coordinate reschedules through retailers (IKEA, Lowe's, Crate & Barrel, etc.), not directly with XPO. Claimed truck breakdowns frequent. Assembly appointments regularly missed. Documentation lies — Multiple reports of XPO claiming delivery attempts and 15-minute waits when drivers never appeared or called. Very inconsistent — Some customers report smooth, on-time deliveries with courteous staff. Most report nightmarish experiences. Consistency unpredictable. Used by major retailers for furniture and appliance delivery.