Americold Logistics Jefferson

Facility info

Appointment required — email to set up, receives confirmation #. Show up on time or early; they won't work you in if you arrive before appointment. Check-in via phone after 6:30 AM or in person at front office. Have PO # and packing list ready even if submitted with appointment request. Detention starts at 4 hours. Appointment time can shift at check-in (reported cases of 3pm appointment becoming 6:15pm at check-in). If you show up after broker-assigned appointment time, no detention pay regardless of actual wait. Unload/load times: highly variable. Range from 20 minutes to 6+ hours. Many reports of fast service (under 2 hours), but also reports of 3+ hour delays even after getting a dock. Staff occasionally takes loads before appointment time. Will take you early sometimes, won't always work you in if you're early. Two dock locations — Collins side and Ryan side. Street parking available on Ryan Street (capacity ~3-4 trucks). Overnight parking mentioned as available in lower lot; no gates. Walmart across street. Staff attitude mixed. Most staff described as friendly and nice. Some negative reports about specific front office staff (day shift particularly), citing poor attitude toward drivers and unhelpfulness with PO number issues. Evening shift staff reported as more professional. One report of $130 fine for late arrival. Bathroom and convenience facilities: restaurant (Sisters) and convenience store within walking distance. Washout available on-site ($60 cash/check) and at nearby Peters Bros Trucking. Not open weekends. Facility condition: some docking issues reported; generally adequate.