Clasen Quality Chocolate - Watertown

Facility info

Check-in & appointments: Call number on roadside sign to check in. Provide PO# or pickup number (starts with S01 or ST). Receive dock assignment. Early arrivals often accommodated and loaded without waiting. Loading/unloading speed: Typically 20 minutes to 1.5 hours once in door. Some reports of 5-6 hour waits, particularly during afternoon/evening hours (after 5pm slower). Capacity issues can cause delays—occasionally understaffed with only 2 personnel loading. Appointment adherence: Mixed. Many loaded 10+ hours early without issue. Some reports of not honoring appointment times—arriving early but not starting load until scheduled time. No work-ins; appointment-only operation now. Load types: Handles dry van and reefer. One report that reefers should be pre-washed or facility will send you to wash first. Overnight parking: Street parking available near facility. Some overnight parking available (confirm at check-in). Facility layout: Ample maneuvering room. Mix of sight-side and blind-side docks. Most docks are standard 45-degree backs. Good truck design overall. Staffing/attitude: Generally friendly and professional. Some reports of phone operator being unhelpful with directions. Navigation: GPS unreliable—get directions from check-in call. Exits 43 or 26/19 depending on approach. Truck-restricted roads in area; use provided directions. Facilities: Clean restrooms at some locations. One facility location lacks bathrooms. Bathrooms noted as clean with pleasant odor. Hours: Open 24/7 for unloading (confirmed by multiple drivers).