XPO Logistics

Facility info

Phone system is a nightmare — 30-55 minute hold times common; endless automated menus with no live agent option; calls to offshore support centers with language barriers Delivery scheduling chaos — Promised advance notice often fails or arrives minutes before; multiple reschedules without clear communication; drivers leave if customer isn't ready within minutes; wide delivery windows consistently missed Communication failures — Inconsistent information across representatives; contradictory stories on shipment status; promised callbacks from management never materialize; tracking marked complete when return legs still pending Operational issues — Items go missing or routed to wrong locations; damaged shipments delivered with instructions not to document damage on BOL; staff unwilling to wait reasonable timeframes or find alternative routes Driver quality inconsistent — Some drivers professional and respectful; others rude, impatient, and unprofessional; at least one instance of unsafe highway driving Customer service virtually absent — No meaningful access to management; issues unresolved after weeks; staff appears indifferent to whether deliveries actually happen One bright spot — Occasional positive experience noted, but overwhelmingly outweighed by operational failures This appears to be a last-mile delivery service with systemic issues in communication, logistics coordination, and accountability.