Kraft Heinz Granite City

Facility info

OPERATIONS Appointment-based. Will occasionally take drivers early if dock space available, but strictly enforced—arriving late can mean significant delays or work-in status. Drop and hook operation, though actual load times vary wildly (30 min to 13+ hours reported). Check-in: callbox at gate, provide pickup number (starts with 208), trailer number. Receive dock assignment and red glad-hand lock key. Process: lock red air line, position tandems back, wait for light change from red to green, return to office for BOL and paperwork. Yard personnel apply seal—must wait for them before departing. FACILITY EXPERIENCE No overnight parking on-site; street parking available. Bathrooms: not mentioned in reviews. Staff attitude: mixed but often professional. Respectful behavior reciprocated. Some isolated reports of dismissive shipping office staff, but generally described as nice. Yard personnel generally cooperative. Yard conditions: functional. Tight maneuvering with equipment/dumpsters in some areas. WAIT TIMES & VARIABILITY Highly inconsistent. Reports range from under 1 hour to 13+ hours for same operation type. Early arrivals sometimes loaded quickly (1–2 hours), other times face multi-hour waits. Late arrivals face extended delays or work-in status. Tanker division noted as particularly slow (2–3 hour offloading standard; some reports 5+ hours docked without activity). OTHER NOTES Phone communication difficult—multiple reports of unanswered calls. Gate 4 mentioned positively for dry loads. Reefer loads reportedly run heavy at scale (81,200+ lbs noted). Navigate carefully to facility; avoid residential streets (no trucks allowed on North St./Logan St. area). Some 24-hour operation claims, but gate locked/unstaffed reported at least once. Load locks sometimes placed in nose of trailer—verify placement before departure.