Americold Logistics Vernon

Facility info

LOAD/UNLOAD TIMES: Highly inconsistent, 30 minutes to 11+ hours. Most common complaint is 5-8 hour waits. Appointment times frequently not honored. Some drivers report getting doors immediately and finishing in 1-2 hours; many others report 5-10 hour delays with little communication on status. CHECK-IN: Two separate locations for frozen products. Frozen loads check in at back of building (call number at E-Z up, have confirmation number ready—NOT PO). Regular loads check in at front. Confirmation numbers required (7-digit starting with 58). Phone check-in available during certain periods. PARKING: Limited and problematic. Street parking available at front entrance and gate area. Limited side parking near back entrance. Some drivers report blocking traffic to access docks. Overnight parking possible but unreliable—don't count on it. SAFETY REQUIREMENTS: Lumper crew handles unload. Lumpers fee required (typically $1000+ reported). Broken pallets result in additional lumper charges. FACILITY: Old building. Restrooms inadequate or inaccessible for drivers. Check-in office has freezing temperatures. Signage unclear for different warehouse sections. STAFF ATTITUDE: Inconsistent. Range from friendly and helpful to dismissive and rude. Office staff sometimes unresponsive—drivers report being ignored while waiting. Communication between check-in and warehouse poor. LATE FEES: Charged for tardiness, even minor delays. $100-$190+ fees documented. Strict about appointment windows despite their own delays.