Illuminate USA

Facility info

Check-in & Operations Two check-in points: guard shack at front building, then again at dock 18 Signage for driver check-in is unclear or missing No appointment scheduling mentioned in reviews Live load operation (unloading quickly noted) Wait Times Highly variable and inconsistent: reports range from "quickly" to 6+ hours Congestion issues when multiple trucks arrive simultaneously Disorganization cited when volume is heavy Staff unfamiliarity contributes to delays Facility Experience Overnight parking available (end of street, marked yellow circle) No restroom facilities for truck drivers — this is a significant complaint EV chargers present but reportedly non-functional Staff described as respectful and communicative in some reviews; unprofessional and unknowledgeable in others New/inexperienced workers commonly encountered Facility spans 3 buildings, navigation unclear Staff & Attitudes Mixed reviews: friendly and respectful in some accounts, completely unprepared in others Workers reportedly don't know procedures or locations themselves Bottom Line Expect inconsistent experience. Bring patience for potential long waits during peak times. Plan bathroom needs elsewhere. Check-in procedures need clarification before arrival.